我們希望您對「國珍牌松花粉」感到滿意。如產品存在品質問題或配送錯誤,請依照本政策申請退換貨。
1. 收貨檢查
請在簽收後 3 日內檢查包裝與產品狀態。如發現外包裝破損、產品受損或數量不符,請即時拍照並聯絡客服。
2. 退換貨期限
因品質問題或配送錯誤,可於簽收後 14 日內申請退換。產品須保持未開封、包裝完整、標籤完好,並附上訂單號。
3. 退款流程
- 聯絡客服並提供訂單號、問題照片與說明;
- 我們確認情況後,安排退貨或換貨;
- 退款將於確認後的 5-10 個工作日內處理:信用卡/PayPal 訂單原路退回;銀行轉賬訂單轉賬退回原付款戶口。
4. 例外情況
注意:基於健康與衛生原因,以下情況恕不接受退換:產品已開封或食用、標籤/防偽標識損壞、超過退換期限、因個人原因不適用(如對花粉過敏)而無品質問題者。個人原因退貨請在訂單發貨前提出。
5. 品質問題
如產品存在品質問題(如變質、異物、包裝破損),我們將承擔退換的運費,並優先為您補發或退款。
6. 聯絡客服
📞 852-24933102 / 852-35425518 | ✉️ hongkongtungkai@yahoo.com.hk
地址:香港九龍荔枝角青山道489-491號香港工業中心A座7樓07室
We want you to be fully satisfied with Guozhen Pine Pollen. If there is a quality issue or a delivery error, please request a return or exchange under this policy.
1. Inspection on Delivery
Please inspect the packaging and product within 3 days of receipt. If the outer packaging is damaged, the product is damaged, or the quantity is incorrect, photograph it and contact us immediately.
2. Return Window
For quality issues or delivery errors, you may request a return or exchange within 14 days of receipt. Products must be unopened, in original packaging with intact labels, and the order number must be provided.
3. Refund Process
- Contact support with your order number, photos and description;
- After we confirm, we will arrange the return or exchange;
- Refunds are processed within 5-10 business days of confirmation: card/PayPal orders are refunded to the original payment method; bank transfer orders are refunded by transfer to the original account.
4. Exceptions
Note: For health and hygiene reasons, returns are not accepted where the product has been opened or consumed, labels or anti-tamper seals are damaged, the return window has passed, or there is no quality issue (e.g. personal allergy reasons). Requests for personal reasons must be made before dispatch.
5. Quality Issues
If the product has a quality issue (e.g. deterioration, foreign matter, damaged packaging), we will cover return shipping costs and prioritize a replacement or refund.
6. Contact Support
📞 852-24933102 / 852-35425518 | ✉️ hongkongtungkai@yahoo.com.hk
Rm 07, 7/F, Block A, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong