我們從香港發貨，為香港本地及國際客戶（包括美國、新加坡及東南亞地區）提供配送服務。以下為配送時效與相關說明。
1. 處理時間
已付款訂單一般於 1-3 個工作日內安排發貨（節假日除外）。缺貨或預售產品將另行通知。
2. 香港本地配送
一般於發貨後 1-3 個工作日內送達。訂單滿指定金額可享免費配送，具體以結帳頁面顯示為準。
3. 國際配送
- 美國：約 7-14 個工作日；
- 新加坡：約 5-10 個工作日；
- 東南亞其他地區：約 7-14 個工作日；
- 其他地區：下單前請聯絡我們確認時效。
配送時效為估算值，實際可能受海關、天氣與物流影響。
4. 運費與關稅
國際訂單的運費於結帳時計算。目的地國家的進口關稅、增值稅與清關費用由收件人承擔（如有），各國規定不同，請下單前了解當地政策。
5. 物流追蹤
發貨後我們會通過電郵提供追蹤號碼，您亦可於網站「訂單查詢」頁輸入訂單號查閱狀態。
6. 丟件與損壞
如包裹在運輸中丟失或損壞，請於簽收後 3 日內聯絡客服，我們會與物流公司跟進並安排補發或退款。
7. 聯絡我們
📞 852-24933102 / 852-35425518 ｜ ✉️ hongkongtungkai@yahoo.com.hk
We ship from Hong Kong to local and international customers, including the United States, Singapore and Southeast Asia. Please find shipping times and related information below.
1. Processing Time
Paid orders are generally dispatched within 1-3 business days (excluding holidays). Back-ordered or pre-order items will be notified separately.
2. Hong Kong Local Delivery
Delivery typically takes 1-3 business days after dispatch. Free shipping applies to orders over a specified amount, as shown at checkout.
3. International Delivery
- United States: approximately 7-14 business days;
- Singapore: approximately 5-10 business days;
- Other Southeast Asia: approximately 7-14 business days;
- Other regions: please contact us before ordering to confirm timing.
Times are estimates and may be affected by customs, weather and logistics.
4. Shipping Fees and Duties
International shipping fees are calculated at checkout. Import duties, VAT and clearance fees in the destination country are the responsibility of the recipient where applicable; regulations vary by country, so please check local policy before ordering.
5. Tracking
After dispatch we will email you a tracking number. You can also check status on the "Track Order" page by entering your order number.
6. Lost or Damaged Parcels
If a parcel is lost or damaged in transit, please contact us within 3 days of receipt; we will follow up with the carrier and arrange a replacement or refund.
7. Contact Us
📞 852-24933102 / 852-35425518 ｜ ✉️ hongkongtungkai@yahoo.com.hk